“Thank you for visiting www.afrozbags.in an Online Store exclusively for moulded and soft luggage and bags of international standard. Different products enjoy high reputation for the quality, services and customer satisfaction.
Your visit to this website is subject to this Payment, Delivery and Returns Policy, Terms and Conditions and our Privacy Policy available here in this website
Your credit card or debit card statements will reflect www.afrozbags.in. In case of third-party statements including bank statements, the merchant’s name may appear in an abbreviated format.
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.
In this section you will be asked for address and other contact information as well as payment related information.
Payment Options
The following modes of payments are available
• COD
Product Pricing
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order incase a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer for such type of errors.
The price mentioned on the website is inclusive of all taxes. A break up of taxes will be provided in the Invoice.
Prices are subject to change without advance notice.
All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
All orders are acknowledged at current prevailing pricing. We will bill at price prevailing at the time of receipt of money and raising of an invoice.
Security
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security.
Out of Stock situations
Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the customer. However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.
Delivery of products
Purchases are shipped from our own Our
Within the City – 2-3 Days,
Within the Region – 3-4 Days,
Metro Cities – 3-5 Days,
Rest of India – 4-7 Days,
Special Regions – 7-9 Days.
Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Sunday.
We are not responsible for any damage of products after delivery. Once delivered, the products will be subject to the terms and conditions mentioned in the warranty card attached to each product.
All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of product needs to be highlighted and signed on the Proof of delivery copy itself and returned to the delivery person.
Delivery Charges
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
Product returns
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that are damaged or not as per your original order, please contact customer service within 48 hours from the time of delivery along with images of the delivered product and their tags.
All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition, otherwise the same will not taken back.
Postage and other charges for return of these products will not be refunded by us.
Please note that we cannot offer exchanges or refunds on any sale any opened or used products.
We will require upto 21 days from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.”